FAQ
about our booking process & policies
“How do I request an appointment?”
Pony is currently accepting select projects. To request an appointment, please fill out the online consultation form. A nonrefundable deposit will be required at the time of booking to secure your appointment.
“The Submit button doesn’t work – what should I do?”
Please make sure that you have filled out all of the required information, that you have a strong internet connection, and that you are using the current version of your browser and operating system. You may want to try using a different browser or device. If you are still having difficulties, email info@maydaytattooco.com.
“How do I Send my deposit?”
Once your appointment date is set, Pony’s assistant will email you an invoice. Please promptly submit your nonrefundable deposit to secure the appointment. Due to high demand, appointments cannot be held without a nonrefundable deposit.
“When is the deposit due?”
The nonrefundable deposit is due at the time of booking to secure the appointment. Due to high demand, appointments cannot be held without a nonrefundable deposit.
“Does the deposit go towards the cost of the tattoo?”
Yes – the nonrefundable deposit will go towards the final cost of the tattoo at the final appointment, as long as no appointments are missed, cancelled, or rescheduled on short notice. See deposit policy for more info.
“Are deposits refundable?”
Deposits are nonrefundable and nontransferable, but will go towards the final cost of the tattoo as long as no appointments are missed or cancelled. If you need to reschedule your appointment, there will be no additional deposit required if you contact us at least 72 hours prior to your appointment time and you have not previously rescheduled the project. If you miss your appointment, cancel, ask to reschedule on short notice or repeatedly reschedule your appointment, you will greatly inconvenience your artist and you will forfeit your nonrefundable deposit. We respect and value your time, and we ask that you do the same for ours. See deposit policy for more info.
“Will I be able to reschedule my appointment if something comes up?”
As long as we are contacted at least 72 hours prior to the appointment, we will accommodate up to two rescheduling requests. Third and subsequent requests to reschedule your project will be considered solely at the discretion of the artist and may require an additional deposit. Rates are subject to change upon rescheduling multiple times or beyond a year from the original date. We respect and value your time, and we ask that you do the same for ours. See deposit policy for more info.
“Can I give my appointment to someone else?”
Appointments and deposits are nontransferable. The artist must approve all projects before they are scheduled. All new clients must fill out an online consultation form to request an appointment. If something comes up and you would like to reschedule, please contact us. See deposit policy for more info.
“I Booked an appointment, but I now want something completely different than what I said I wanted when booking the appointment – is that ok?”
The artist must approve each project before booking. Your appointment and deposit are only for the project that the artist has agreed to at the time of booking. If you later decide that you would like to cancel the initial project, and would instead like something very different than what was agreed upon at the time of booking, you will risk forfeiting your nonrefundable deposit unless the artist approves of the new project. The artist spends time preparing materials specifically for your project prior to your appointment, so please do not wait until the day of your appointment to let us know that you have changed your mind. Please contact us as soon as possible to let us know what you have in mind and we can discuss whether or not Pony is the right artist for the new project.
“How much is a tattoo? What is Pony’s rate?”
Rates may vary depending on size, detail, amount of sessions, etc. Please submit an inquiry for more information.
“When can I expect a response?”
Due to the high volume of inquiries we receive, and the time it takes to adequately review and respond to each inquiry, we are not able to respond to all inquiries at this time. We are only able to respond to serious inquiries regarding projects that are consistent with the artist's style. If your project is selected, you will receive a response typically within 4-8 weeks. If you do not receive a response, then your project was not selected but we sincerely appreciate for your interest. Thank you for your patience and understanding. *Please be sure to provide your correct email address on the consultation form or we will be unable to send a response.*
“I don’t like email – Can I call or stop by?”
We are an appointment-only studio. An appointment is required to enter the studio. When the artists are at the studio, they are typically either preparing for or working with a client - this means they are not able to take phone calls and are not available for walk-in consultations. Please be respectful of other clients and do not attempt to interrupt their session. To uphold excellent customer service, email is the preferred method of communication. To request an appointment, please visit the online consultation page.
“Can I come in for a consultation?”
Due to the overwhelming amount of requests we receive, consultations are via email only. Through years of experience, we have found that the best way to communicate and have a productive consultation is via email. This keeps everything in writing, which helps keep everyone on the same page throughout the booking process, and you may easily reach us at any time via email with any questions or concerns.
“Where is Pony located?”
Pony works primarily in Chicago, New York, Los Angeles, and Miami/Fort Lauderdale, but frequently travels to conventions and guest spots. For travel dates and locations, visit the tour page.
“can you let me know if there is a cancellation?”
By popular request, there are waiting lists for Chicago, New York, Los Angeles and Miami/Fort Lauderdale. If you have already booked an appointment, please let Pony’s assistant know that you would also like to be on to the waiting list.
“I’m on the waiting list - How long is the wait?”
We are unable to give wait time estimates. Pony is typically booked for several months; however, it is very possible to get in sooner if there is a cancellation, especially if you have a flexible schedule and are able to come in on short notice. Thank you for your patience!
“Does Pony only do black & Grey?”
Pony occasionally accepts select color projects. Please note that color tattoos typically require at least two sessions.
“What do I need to do before my appointment? Should I bring anything? Can I bring a friend? Anything else I should know?”
Please check out the Appointment Prep page for more information.
“What is the parking situation?”
There is street parking in front as well as a parking garage nearby.
“Do I have to tip the artist? How much do people usually tip?”
Tipping is optional but always appreciated. If you are unsure how much to tip, 10-20% is typically standard for a personal service, but it can be whatever you feel comfortable with.
“Where can I find aftercare instructions?”
Please check out the Aftercare Instructions page for more information.
“What day of the week does my appointment date fall on? Can you give me driving directions?”
Please understand that we get a lot of emails, and each email takes time to read and respond to. For information that you can easily find yourself within seconds by Googling it or asking Siri, we kindly ask that you attempt to do that before asking us to look it up for you. We respect your time and we kindly ask that you do the same for ours. Thank you.
“Will Pony Critique my Tattoo on his YouTube channel?"
To submit your tattoo for a chance to be featured on his YouTube channel, send your hi-res photo to ponycritiques@gmail.com. Be sure to include if you are the artist or the client. Due to the high volume of submissions, it may take several months or longer to get to your submission. Thank you for your patience and understanding.