This page is intended to help you understand the process of booking an appointment as well as our policies.
“How do I request an appointment with Pony?”
Pony is currently accepting select projects. To request an appointment, please fill out the online consultation form. Please note: a nonrefundable deposit will be required at the time of booking to secure your appointment.
“The Submit button doesn’t work – what should I do?”
Please make sure that you have filled out all of the required information, and that you are using the current version of your preferred browser. You may want to try using a different browser (we recommend Chrome). If you are still having difficulties, email firstname.lastname@example.org.
“How do I Send my deposit?”
Once your appointment date is set, Pony’s assistant will email you a link to send your nonrefundable deposit. Please promptly submit your nonrefundable deposit to secure the appointment. Due to high demand, appointments cannot be held without a nonrefundable deposit.
“When is the deposit due?”
The nonrefundable deposit is due at the time of booking to secure the appointment. Due to high demand, appointments cannot be held without a nonrefundable deposit.
“Does the deposit go towards the cost of the tattoo?”
Yes – the nonrefundable deposit will go towards the final cost of the tattoo at the final appointment, as long as no appointments are missed, cancelled, or rescheduled on short notice. See deposit policy for more info.
“Are deposits refundable?”
Deposits are nonrefundable and nontransferable, but will go towards the final cost of the tattoo as long as no appointments are missed or cancelled. If your schedule changes and you need to reschedule your appointment, there will be no additional deposit required if you contact us at least 48 hours prior to your appointment time. If you miss your appointment, cancel or ask to reschedule on short notice, you will greatly inconvenience your artist and you will forfeit your nonrefundable deposit. We respect and value your time, and we ask that you do the same for ours. See deposit policy for more info.
“Will I be able to reschedule my appointment if something comes up?”
Yes – As long as we are contacted at least 48 hours prior to the appointment, we will accommodate up to two rescheduling requests. Third and subsequent requests to reschedule your project will be considered solely at the discretion of the artist and may require an additional deposit. Rates are subject to change upon rescheduling multiple times or beyond a year from the original date. We respect and value your time, and we ask that you do the same for ours.
“Can I give my appointment to someone else? “
No – appointments and deposits are nontransferable. The artist must approve all projects before they are scheduled. All new clients must fill out an online consultation form to request an appointment. If something comes up and you would like to reschedule, please contact us.
“I Booked an appointment, but I now want something completely different than what I said I wanted when booking the appointment – is that ok?”
The artist must approve each project before booking – this means your appointment and nonrefundable deposit are only for the project that the artist has agreed to do at the time of booking. If you later decide that you no longer wish to proceed with the project, or want something very different than what was agreed upon at the time of booking, you will risk losing your nonrefundable deposit unless the artist approves of the new project. The artist spends time preparing materials specifically for your project prior to your appointment, so please do not wait until the day of your appointment to let us know that you have changed your mind — please contact us as soon as possible to let us know what you have in mind, and we can discuss whether or not Pony is the right artist for the new project.
“What are Pony rates?”
Rates may vary based on size and detail. Please submit an inquiry for more information.
“When can I expect a response?”
Due to the overwhelming amount of inquiries we receive, we are not able to respond to all inquiries at this time. We are only able to respond to inquiries that fit Pony’s artistic style. If your request is accepted, you will receive a response typically within 2-4 weeks for scheduling. If you do not receive a response, it is likely that your request was not accepted, but we sincerely appreciate your interest. Thank you for your patience and understanding. *Please be sure to type carefully and provide the correct email address on the contact form or we will be unable to send a response.*
“I don’t like email – Can I call or stop by?”
Please keep in mind that when Pony is at his studio, he is either preparing for or working with a client. This means he is unable to take phone calls and is not available for walk-in consultations. To uphold excellent customer service, email is the preferred method of communication. To request an appointment, please visit the online consultation page.
“Can I come in for a consultation?”
Due to overwhelming demand, consultations are via email only. Through years of experience, we have found that the best way to communicate and have a productive consultation is via email. This keeps everyone on the same page throughout the booking process, and you may easily reach us at any time via email with any questions or concerns.
“Where is Pony located?”
Pony primarily works at his studio in Chicago, but frequently travels to conventions and guest spots.
“Which conventions is Pony attending?”
Please check out the tour page for more information.
“Will you let me know if there is a cancellation?”
By popular request, Pony has a cancellation waiting list. Once you have booked an appointment, please let Pony’s assistant know that you would like to be added to the list. Please include your cell phone as well as your availability.
“What do I need to do before my appointment? Should I bring anything? Can I bring a friend? Anything else I should know?”
Please check out the Appointment Prep page for more information.
“Do I have to tip the artist? How much do people usually tip?”
Tipping is never required but always appreciated. If you are unsure how much to tip your artist, 15-25% is standard for a personal service.
“Where can I find aftercare instructions?”
Please check out the Aftercare Instructions page for more information.
Don’t see your question? Please feel free to contact us