This FAQ page is intended to help you understand the process of booking an appointment.
- “How do I request an appointment with Pony?”
Pony is currently accepting select projects. To request an appointment, please fill out the online consultation form. Pony’s assistant will get back to you as soon as possible. Please note: a nonrefundable deposit will be required at the time of booking to secure your appointment. Please respond in a timely manner to ensure you do not lose your place in line.
- “How do I submit my deposit?”
Once your appointment date is set, Pony’s assistant will email you a link to send your nonrefundable deposit. Please promptly submit your nonrefundable deposit to secure the appointment. Due to high demand, appointments cannot be held without a nonrefundable deposit.
- “When is the deposit due?”
The nonrefundable deposit is due at the time of booking to secure the appointment. Due to high demand, appointments cannot be held without a nonrefundable deposit.
- “Does the deposit go towards the cost of the tattoo?”
Yes – the nonrefundable deposit will go towards the final cost of the tattoo at the final appointment, as long as no appointments are missed, cancelled, or rescheduled on short notice.
- “Are deposits refundable?”
Deposits are nonrefundable and nontransferable, but will go towards the final cost of the tattoo, as long as no appointments are missed or cancelled. If your schedule changes and you need to reschedule, there will be no additional deposit required if you contact us at least 48 hours prior to your appointment time. If you cancel or miss your appointment, or ask to reschedule on short notice, you will greatly inconvenience your artist, and you will lose your nonrefundable deposit. We respect and value your time, and we ask that you do the same for ours.
- “Can I give my appointment to someone else? “
No – appointments and deposits are nontransferable. The artist must approve all projects before they are scheduled. All new clients must fill out an online consultation form to request an appointment.
- “I want a tattoo, but I’m not sure what I want – can I book an appointment now and decide later?”
No – the artist must approve the project before scheduling the appointment and accepting a deposit.
- “I scheduled an appointment and paid a deposit, but I now want something completely different than what I said I wanted when booking the appointment – is that ok?”
The appointment and nonrefundable deposit are only for the project that the artist has agreed to do at the time of booking. If you later decide that you no longer wish to proceed with the project, or want something very different than what was agreed upon at the time of booking, you will risk losing your nonrefundable deposit unless the artist approves of the new project. The artist prepares materials, such as stencils or drawings, specifically for your project prior to your appointment, so please do not wait until the day of your appointment to let us know that you have changed your mind about what you want — please contact us as soon as possible to let us know what you have in mind, and we can discuss whether or not Pony is the right artist for the new project.
- “What are Pony rates?”
Rates may vary based on size and detail. Please submit an inquiry for more information.
- “When can I expect a response?”
We make every effort to respond to inquiries as soon as possible. Due to the high volume of emails received daily, and time required to adequately review and respond to inquiries, please allow 1-2 weeks for a reply. Emails are typically answered in the order they are received – sending follow ups without waiting 1-2 weeks for a response will automatically move your email to the bottom of the queue and create a longer delay. We respond to all serious inquiries — if you do not receive a reply within 2 weeks, it is possible that your email was overlooked or lost to the spam folder, and you may want to try sending a follow up after 2 weeks. *Please be sure to type carefully and provide the correct email address on the contact form, or we will be unable to send a response.*
- “I don’t like email – Can I call or stop by?”
Please keep in mind that when Pony is at his studio, he is working with a client. This means he is unable to take phone calls and is not available for walk-in consultations. To uphold excellent customer service, email is the preferred method of communication. Due to the high volume of requests, appointments are booked via email only.
- “Can I come in for a consultation?”
Due to high demand, consultations are via email only. Through years of experience, we have found that the best way to communicate and have a productive consultation is via email. This keeps everyone on the same page throughout the booking process, and you may easily reach us at any time via email with any questions or concerns.
- “Where is Pony located?”
Pony travels to conventions and guest spots around the world, but is primarily located at Mayday Tattoo Co in Chicago, IL. Pony is currently accepting select projects in: Chicago, NY and LA.
- “Which conventions is Pony attending?”
Please check out the Tour Schedule for more information.
- “Will you let me know if there is a cancellation?”
By popular request, Pony has a cancellation waiting list. Once you have booked an appointment, please let Pony’s assistant know that you would like to be added to the list. Please include your cell phone as well as your availability. We highly recommend booking an appointment in addition to the waiting list as cancellations are rare.
- “What do I need to do before my appointment? Should I bring anything? Can I bring a friend? Anything else I should know?”
Please check out the Preparing for your Appointment Page for more information.
- “Do I have to tip the artist? How much do people usually tip?”
Tipping is never required but always appreciated. If you are unsure how much to tip your artist, 15-25% is standard for a personal service.
- “Where can I find aftercare instructions?”
Please check out the Aftercare page for more information.
Don’t see your question? Please feel free to contact us